Your 100% satisfaction or we’ll make it right.
At EssentialPaw.com, we stand behind our products with a 100% satisfaction guarantee. If, for any reason, you are not satisfied, we will make it right by offering you a solution that meets your needs, within the terms of our Return Policy.
For returns made within 30 days of the initial shipment date, we will issue you a refund in the form of your original payment method.
Please allow 3-5 business days from merchandise receipt for your return to be processed. Please allow up to 10 business days for your account balance to reflect the refund. This timeframe varies by bank.
If your return is the result of an incorrect shipment by EssentialPaw.com, or a damaged or defective product, we will refund merchandise and shipping charges in original form of tender. We will reimburse shipping charges incurred to return incorrect, damaged, or defective merchandise to EssentialPaw.com.
Returning merchandise for any other reason, you are required to pay all shipping charges. For your protection, please send your return via carriers who offer package tracking such as FedEx or UPS (be sure to retain your tracking receipt for future reference). EssentialPaw.com is not responsible for lost shipments. Shipping charges are non-refundable.